FAQs

Find your part using the vehicle search or the categories, add it to your cart and check out. You can check shipping on any product page before you buy. If you’d like help choosing the right part, contact us first.

Visa, Mastercard, American Express, PayPal, Afterpay, Apple Pay and Google Pay. See Payment & Pricing for details.

For deliveries within Australia, yes. GST is included in the price and shown at checkout and on your tax invoice. For overseas deliveries the price is the same, but no GST amount is shown.

When you place your order. This includes items we order in for you from Japan or a supplier.

You’ll receive an order confirmation by email. We can also provide a tax invoice for Australian orders – just ask us.

Contact us as soon as possible. In-stock items can usually be changed or cancelled before they are dispatched. Special-order items can’t be cancelled once they are in transit. See Returns & Refunds.

It depends on the size and weight of your items and where they are going. Use the delivery calculator on any product page, or see the options at checkout.

In-stock items are dispatched within 1–2 business days. Items from our Japan warehouse are dispatched within 3–7 business days, subject to change depending on the situation. Courier transit time is extra. See Delivery for details.

Yes. Choose “Pick-up from the store” at checkout to collect in-stock items from our Ingleburn premises at no shipping cost. Collection is during our opening hours (Monday–Tuesday 10am–5pm, Wednesday–Friday 10am–5:30pm, closed weekends), once we have confirmed your order is ready.

Yes, we ship to most countries. Prices are the same, but import duties and taxes in your country are your responsibility. Use the delivery calculator on the product page to see the freight cost to your country.

We email you tracking details when your order ships, and you can look it up on our Track Your Order page.

Use the vehicle search (Make, Model, Year) to filter parts for your car, and check the description and part number. If you’re unsure, contact us with your car’s model, chassis code and year, and we’ll help you check before you buy.

Yes. Our website sells brand-new parts only: genuine OEM parts and quality aftermarket parts, sourced direct from Japan through our own warehouse.

Often, yes. We source rare and discontinued JDM parts. Send us the part number or your vehicle details through our contact page and we’ll track it down.

Our website sells brand-new parts only. Used parts are sold separately through our eBay store.

Change-of-mind returns are accepted within 30 days of delivery for unused, uninstalled items in original packaging, with a 20% restocking fee. Special-order items can’t be returned for change of mind. Full details are on our Returns & Refunds page.

Contact us as soon as you can with your order number and photos. We cover the return freight and will repair, replace or refund as appropriate, and the restocking fee does not apply.

New parts carry the manufacturer’s warranty where one applies, and you always keep your rights under the Australian Consumer Law. Contact us if you think a part is faulty and we’ll guide you through the next steps.

Yes. Our Ingleburn workshop carries out servicing and restoration work, including using the parts we import. Contact us to discuss your car and get a quote.

Yes. We provide an import service, including grey-import vehicles from Japan. Contact us with the vehicle you have in mind and we’ll explain the process and provide a quote.

Yes. Our Japan warehouse can be used for storage and to help with logistics. Contact us with what you need and we’ll arrange a quote.

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