Returns & Refunds

Last updated: 7 October 2026

Your rights under Australian Consumer Law

Our goods come with consumer guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure, and to compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if they are not of acceptable quality and the failure does not amount to a major failure. Nothing in this policy limits those rights. The restocking fee below applies only to change-of-mind returns.

Change-of-mind returns

If you simply decide you no longer want a part, you can ask to return it within 30 days of the day you receive it, provided that:

• the item is unused, uninstalled and has not been test fitted;
• it is in its original packaging, with all parts, accessories and paperwork included;
• neither the item nor its packaging is damaged, marked or missing anything; and
• we have approved the return and given you a return number (see “How to return an item” below).

How the 20% restocking fee works

The fee is 20% of the price you paid for the item being returned. It is deducted from your refund, and the original shipping charge is not refundable. You are also responsible for the cost of sending the item back to us.

What can’t be returned for change of mind

• Parts we have ordered in specially for you, including items from our Japan warehouse or a supplier that were not held in stock.
• Used parts, which are sold as described and as-is.
• Items that have been opened, installed, test fitted, used or modified, or that are damaged or missing packaging or contents.
• Items returned without our approval or after the 30-day period.

Not sure whether a part is the right one? Please contact us before you order. We’re happy to help you check fitment.

Faulty, damaged or incorrect items

Please check your order when it arrives. If something isn’t right, contact us as soon as you can – ideally within 7 days of delivery – with your order number and clear photos of the item, its packaging and any damage. We will arrange the return at our cost and offer a repair, replacement or refund as appropriate. The restocking fee never applies in these cases.

If we confirmed that a part would fit your vehicle and it doesn’t, we’ll also cover the return freight and either refund or exchange the item.

How to return an item

1. Contact us by phone or email with your order number and the reason for the return.
2. Get approval. If the return is approved we’ll give you a return number. Please quote it in all messages about the return.
3. Pack it securely in its original packaging, inside a sturdy outer carton. Write the return number on the outer carton (not on the product’s own box) and include a note with your order number.
4. Send it back with a tracked and insured courier to: A S Imports (Auto Sport Imports), Unit 3, 18 York Road, Ingleburn NSW 2565. Returns without a return number may be delayed or refused.
5. We inspect it when it arrives and let you know the outcome.

For change-of-mind returns, please keep your courier tracking until your refund is confirmed, as the item remains your responsibility until it reaches us.

When you’ll receive your refund

Approved refunds are paid to your original payment method. We aim to process them within 5 business days of receiving and inspecting the item. Your bank or payment provider may take a few more days to show the money. Refunds for Afterpay orders are processed through Afterpay and adjust your remaining instalments.

Cancelling an order

If you need to cancel, contact us as soon as possible. Items we hold in stock can usually be cancelled for a full refund before they are dispatched. Special-order items can’t be cancelled once they are in transit. We don’t charge a cancellation fee for orders cancelled before dispatch.

Installation and labour costs

To the extent permitted by law, we are not responsible for fitting, removal, diagnostic, workshop or other labour costs, including where a part turns out to be faulty or incorrect. We recommend that you wait until you have received and checked your part before booking an installation.

Questions?

We’re happy to help with any return.

A S Imports (trading as Auto Sport Imports)
ABN 52 600 722 281
Unit 3, 18 York Road, Ingleburn NSW 2565
Phone: 0449 292 986
Email: [email protected]

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